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What Kind of Refund Policy Do I Need?
Refunds are a fact of life. It isn't a matter of if you will get a refund, but when. Don't get me wrong, there are ways of keeping your refund rate down (and we'll talk about them in this article) but a poor refund policy can make you leave money on the table. Here are some things to consider...
Read more...USP - What Makes Your Business Unique?
USP - Unique Service Proposition. What makes your business unique from every other web hosting company out there? The answer to this question can go a long way to carving out a place for you from within the tens of thousands of web hosts and resellers in the world. How do you even start to find your USP?
Read more...Should I be Offering a Money Back Guarantee?
In the day and age of scam artists and false expectations, people want some kind of guarantee that if the product or service they are purchasing doesn't measure up, they can get their money back. Refunds too are a fact of life. Someone at some time is going to either be disastified with your service or will simply change their minds and want a refund. Getting the right guarantee can help you land more clients and help you avoid the client from hell.
Read more...Separating Hosting Services - More Uptime and Happier Customers
If your hosting company is growing or you plan on growing, sooner or later you'll have to consider adding more servers to host all your customers. The question then becomes how to best handle all your customers while providing the highest level of uptime and service. Here's something you should consider.
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